Fulfillment Policy

Shipping and Delivery:
- We offer standard shipping within the continental United States, with delivery typically within 5-7 business days of your order being processed.
- Expedited shipping options are available for an additional fee, with delivery in 2-3 business days.
- International shipping is not available.
- All orders are shipped via a trackable carrier, and you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Returns and Refunds:
- We accept returns within 30 days of delivery for a full refund of the purchase price.
- Items must be returned in new, unused condition with the original packaging.
- The customer is responsible for the cost of return shipping, unless the return is due to our error or a defective product.
- Refunds will be issued to the original payment method used for the purchase.

Order Processing:
- All orders are processed within 2-3 business days of being placed.
- We make every effort to have in-stock items shipped quickly, but during peak seasons or unexpected demand, processing times may be longer.
- You will receive email confirmation when your order has been received, processed, and shipped.

If you have any questions or issues with your order, please contact our customer service team at info@neollc.org or 1-330-451-5035. We are committed to providing a seamless fulfillment experience.